Questions from customers
1. How to keep tracking with my parcel?
You can check your shipping information from the following link with your tracking no : www.17track.net/en ( copy it to browser).
2. Wholesale and drop shipping are both welcomed.
For wholesale, we will offer discounts or free delivery on the basis of the quantity you want to order. The transportation time is about 3-7 working days.(If you want to designated us to your third party, we can ship cargo to your customer directly！Please be assured and trust us, We won’t leave any information about us.)
For drop shipping,we could send the goods to your customers directly and won't leave information about us if you'd like to.
3. Is there any problem about size?
Please strictly according to our measuring method to purchase.
4. Products can be customized. Please contact us for any further information.
We ship the whole package within 48 hours after payment ,we offer all kinds of shipping method .If you want to specify the shipping method, please pay the shipping cost .The estimated delivery speed for your reference is below .Thank you !
* If the cost of the order exceeds US $ 150,we will provide you with DHL, FedEx ,or free Aramex Service .(Remote country request US $ 200.)
*The delivery speed only for you reference ,sometimes will be delayed by holidays,festivals,bad weather,customs,Etc.
*Post Air Mail to South American countries may take longer than 60 days ,Express usually have customs tax issues .In that case ,please cooperate with customs to pay tax.
Thank you for your choosing SG-SONGCHANGJEWELRY ,we provide 7 days return service :
1 .If any reason, you are not satisfiledwith your purchase ,please contact with us immediately.We accpect returns and exchanges within 7 days for receipt,please keep the product in original condition and undertake shipping cost by yourself,we will process your return request after received returned products.
2 .If you received the defect item ,Please contact us A.S.A.P. in order for replacing or repairing , if the replacement is not available ,then a full refund will be issued with the original payment method.
3 .For more information ,please contact our customer service team .
Your support and trust is the biggest boost for us:
1.If you satisfied with our item and services ,please kindly take a minute to leave a positive feedback with 5 stars, we will gladly do the same for you and give you more discount for your next order.
2.Please do not hesitate to contact us to get a better solution before you leave a neutral or negative feedback ,we will do our best to provide you with the best service.
1.Your can contact us by leaving a message on AliExpress, TradeManager or send us an Email.We can reply you within 24 hours on work days,within 36hours on the weekend.
2.Our Working Schedule: